Privacy Policy
Bowline Services Inc. ("Bowline Services," "we," "our," or "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or contact us for services.
1. Information We Collect
We may collect the following types of personal information:
- Contact Information: Your name, phone number, email address, and mailing address when you submit a quote request or contact form.
- Project Information: Details about your flooring project, including property type, square footage, and preferred flooring materials.
- Usage Data: Information your browser sends automatically, such as your IP address, browser type, pages visited, and time spent on our site.
- Communications: Records of correspondence if you contact us by phone, email, or through our website forms.
2. How We Use Your Information
We use the information we collect to:
- Respond to your quote requests and inquiries;
- Provide flooring installation and related services;
- Schedule appointments and follow up on project details;
- Send service confirmations, invoices, and warranty information;
- Improve our website and customer experience;
- Comply with applicable laws and regulations.
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
3. Disclosure of Your Information
We may share your information in limited circumstances:
- Service Providers: Trusted third-party vendors who assist with website hosting, email delivery, or scheduling — bound by confidentiality obligations.
- Legal Requirements: If required by law, court order, or governmental authority.
- Business Transfers: In connection with a merger, acquisition, or sale of business assets, your information may be transferred as part of that transaction.
4. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. You can control cookie settings through your browser preferences. Disabling cookies may affect certain website features.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, provide ongoing services, and comply with our legal obligations. Quote inquiries that do not result in a project are typically retained for up to 24 months.
6. Your Rights (PIPEDA / Alberta PIPA)
As an Alberta resident, you have rights under the Personal Information Protection Act (PIPA) and Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), including the right to:
- Access the personal information we hold about you;
- Request correction of inaccurate or incomplete information;
- Withdraw consent to collection or use (subject to legal or contractual limitations);
- File a complaint with the Office of the Privacy Commissioner of Canada or Alberta's Office of the Information and Privacy Commissioner.
To exercise your rights, contact us at the details below.
7. Security
We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.
9. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date. We encourage you to review this policy periodically.
11. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact:
- Bowline Services Inc.
- B9-260300 Writing Creek Crescent, Rocky View County, AB T4A 0X8
- Phone: 403-471-7624